Code of Ethics for TXT Home Services

Customers

WE WILL SERVE our customers with integrity, competence, and objectivity, upholding high customer service standards. WE WILL DELIVER to our customers all that we promised through value-added services. WE WILL PERFORM our work to meet technical codes or better. WE WILL EXPLORE each customer situation to sufficient detail and gather adequate facts to understand the problems, the scope of assistance needed, and the possible benefits our service and technician recommendations may provide. WE WILL RESPECT each customer's home and property, ensuring we leave them as clean as we found them.

Employees

WE REGARD our employees' satisfaction as critical as customer service and company profitability, believing in the principle of win, win, win. WE WILL ASSIGN technical and support personnel to each job according to their experience, knowledge, and expertise. WE WILL FOSTER ongoing training for all our employees to improve and uphold high performance standards, contributing to employee satisfaction.

Professional Responsibility

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence, embodying our commitment to professional responsibility. WE WILL MAKE Quality Service the hallmark of the jobs we perform. If needed, we will manage callbacks with minimal inconvenience to our customers. WE WILL STAND behind our work. WE WILL NOT provide services to a customer under terms that could damage or compromise the integrity of our trade and profession, adhering to ethical business practices and the Golden Rule. WE WILL NOT advertise our services in a deceptive manner. WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, employees, suppliers, and the public at large.

Earnings

WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will reflect the quality of the services we deliver and the responsibility we accept. WE WILL MAKE it our moral imperative to maintain a profitable business as part of our social responsibility to our employees and families. WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

WE WILL BE GOOD corporate citizens, emphasizing our commitment to corporate citizenship. WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with those we serve.